Delivery & Returns

SHIPPING INFORMATION

Shipping within Greece is carried out by ACS courier (express) and a flat rate of five (5) euros is applied for shipping services with every order. We also provide a Cash on Delivery service for Greece free of charge. Estimated delivery time is two (2) to four (4) working days after dispatch date. Free Standard Shipping for orders over fifty (50) Euro in Greece.

International shipping is carried out by Greek National Post Office. Once a product is selected and added to cart, the first step of the checkout process involves a “get a shipping quote” application – at this point you will receive a quote based on the destination the product is to be shipped. Estimated delivery time is approximately eight (8) to twelve (12) working days after dispatch date.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Please make sure that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you.

DELIVERY

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery service is carried out by ACS Courier (express) within Greece and Greek National Post Office for international shipments.

Estimated delivery times are to be used as a guide only and begin from the dispatch date.

We are not responsible for any delay caused by relevant custom authorities.

We insure each purchase whilst in transit and till the products are delivered to the address you provided us with.

Upon delivery of the purchased products, we require your signature, at which point responsibility for the products passes to you. If you have specified another person as recipient of the purchased products, then their signature serves as evidence of fulfillment of the delivery and likewise transfer of the responsibility.

Please check the package is not damaged before signing.

TAX AND CUSTOMS

Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.

We have no control over possible additional charges or inspections.

RETURNS and EXCHANGES

You may return the items delivered to you within 10 days upon delivery date by return shipment with stating the reason.

You can only exchange the purchased item for the same item in different size, based on availability. We will not accept exchanges of other kind. Should you decide to return a purchased product be advised that you will have to make a new order for every next purchase.  

If the product you ordered and shipped has defects, we will replace it with a new one or a similar product of equal value.

All items should return to us unused and with their tags attached. We will not accept any items that are damaged or soiled and we may send them back to you and/or a refund will be refused.

For any queries about your right of return, please contact our custom care team:

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Return Address:

DODEKA MC

Anapafseos 7

Metamorfosi, 14451

Athens, Greece


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